FAQ

 

Does Afrimedics offer training or provide fittings?

Afrimedics does not offer training or provide fittings for our products. However, we do provide manuals, videos, and technical support for our customers.

What is the company’s ability to support the product into the future?

Afrimedics has a dedicated after-sales service team that can assist with repairs, maintenance, and warranty claims for our products. We also have a network of service partners across the country that can provide on-site support.

I see that I can purchase medical equipment online; do you sell equipment online?

Yes, Afrimedics sells equipment online through our website, where you can browse our wide range of products, get a quote, and place an order. You can also order by phone or email, or visit our offices in Johannesburg or Cape Town.

Do you rent out medical equipment?

Afrimedics does not rent out medical equipment. However, we do sell refurbished and second-hand equipment at discounted prices.

Medical equipment can be expensive, is there any way I can get a good piece of equipment if I don’t have any coverage?

Afrimedics offers affordable prices for our products, and we also have special offers and discounts on selected items. You can also buy refurbished or second-hand equipment. Additionally, you can contact Afrimedics to inquire about our financing options.

What if I need a specialized piece of equipment?

Afrimedics can source and supply specialized equipment upon request, as long as it complies with the safety, quality, and performance standards of the South African Health Products Regulatory Authority (SAHPRA). You can contact Afrimedics to discuss your specific needs and requirements.

Do you do deliveries?

Afrimedics delivers nationwide and internationally. The delivery costs depend on the weight, size, and destination of your order. You can get a quote for the delivery cost before you place your order.

My equipment isn’t working; how do I get it fixed?

Afrimedics provides a warranty for our products, which covers defects in materials and workmanship for a specified period. You can contact Afrimedics to request a repair or replacement, and provide proof of purchase and warranty. You can also contact our after-sales service team or our service partners for technical support and troubleshooting.

What types of medical equipment do you provide?

Afrimedics provides a wide range of medical equipment and supplies for various specialties and purposes, such as hospital furniture, dental units, laboratory equipment, oxygen concentrators, ultrasound machines, and more. You can browse our product categories on our website, or contact us for more information.

When do I receive my order?

Afrimedics strives to deliver your order as soon as possible, depending on the availability of our products and the delivery location. You can track your order status on our website, or contact us for updates.